It’s most likely that log in problems these are a result of local environment, network or connectivity issues.
If most people in a room are logging-in within a second and one person takes minutes then it’s 99.9999% a local network, connectivity, computer, or browser issue.
Here are some troubleshooting steps to gather more information.
If a login process takes longer than 10 seconds :
-Don't wait minutes, it never takes longer than a few seconds.
-Try accessing something else on ‘the internet’ to see if there is a general connectivity issue (Google search something)
-Close the browser (entirely) and try logging-in again
-Try not logging-in, but instead going to the http://services.booktrack.com/account/monitoring endpoint to see if the page comes up. It should take a fraction of a second as this page does nothing except say hello
-Try logging-in from another computer where a login has been successfully performed recently
If these don't work. post a question here.